Account

Delete your account

How to request deletion of your Bitify account and data — on the web, in the app or by email.

1.Request deletion

You can ask us to delete your Bitify account and personal data at any time, in any of these ways:

On this page — sign in and send the request below.
In the Bitify app — Settings → Delete account.
By email — write to [email protected] from the email address on your account, with the subject “Delete my Bitify account” and your username.

We confirm your request in your Support inbox and by email, usually within 2 business days.
Before we can close the account, any balance must be withdrawn and open orders, auctions, disputes and withdrawals must be finished. We’ll tell you if anything is still open.
We then close your account and delete or anonymise your personal data within 30 days. You’ll be signed out on every device.

Your profile: name, username, email address, photo, bio and shop details.
Saved addresses, payout addresses, sign-in methods (password, Google, Apple) and signed-in devices, including app notification tokens.
Your watchlist, followed sellers, blocked users and notification settings.
Listings that haven’t sold are removed from the marketplace.

Order, payment, deposit, withdrawal and balance records — kept for as long as the law requires for accounting, tax and anti-money-laundering purposes, then deleted.
Chat messages, reviews and dispute evidence linked to those orders — kept for the same period so disputes and fraud can be investigated. Reviews stay visible without your name.
Identity-verification results, if you verified your identity — kept for the same legal period. The ID images are held by our verification provider under its own policy.
Security logs (sign-ins, staff actions) — kept to protect the marketplace and investigate fraud.

More detail is in our Privacy Policy. Questions? Email [email protected].

1.Request deletion

You can ask us to delete your Bitify account and personal data at any time, in any of these ways:

On this page — sign in and send the request below.
In the Bitify app — Settings → Delete account.
By email — write to [email protected] from the email address on your account, with the subject “Delete my Bitify account” and your username.

2.What happens next

We confirm your request in your Support inbox and by email, usually within 2 business days.
Before we can close the account, any balance must be withdrawn and open orders, auctions, disputes and withdrawals must be finished. We’ll tell you if anything is still open.
We then close your account and delete or anonymise your personal data within 30 days. You’ll be signed out on every device.

3.What we delete

Your profile: name, username, email address, photo, bio and shop details.
Saved addresses, payout addresses, sign-in methods (password, Google, Apple) and signed-in devices, including app notification tokens.
Your watchlist, followed sellers, blocked users and notification settings.
Listings that haven’t sold are removed from the marketplace.

4.What we keep, and for how long

Order, payment, deposit, withdrawal and balance records — kept for as long as the law requires for accounting, tax and anti-money-laundering purposes, then deleted.
Chat messages, reviews and dispute evidence linked to those orders — kept for the same period so disputes and fraud can be investigated. Reviews stay visible without your name.
Identity-verification results, if you verified your identity — kept for the same legal period. The ID images are held by our verification provider under its own policy.
Security logs (sign-ins, staff actions) — kept to protect the marketplace and investigate fraud.

More detail is in our Privacy Policy. Questions? Email [email protected].