Version 11.1 of presence suite complete, Contact center software, with all the features and open source for its edition.
This is the original version needs a license to work
but its code is editable.
The integration of the right technology, and its customization according to an established strategy, can achieve an increase in Contact Center productivity of between 25% to 35%. The fact that this technology is flexible and scalable is critical to respond to the needs of outsourcing companies.